Privacy Policy

Garden Route Hand Unit respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Personal details such as your name, surname, ID number, and medical aid details.

  • Contact information including phone numbers, email addresses, and postal addresses.

  • Medical information relevant to your condition, diagnosis, or treatment.

  • Information submitted through our website contact forms.

2. How We Use Your Information

Your information is used to:

  • Provide medical consultations, treatment, and follow-up care.

  • Schedule and manage appointments.

  • Communicate with you regarding your care.

  • Maintain accurate patient records in compliance with South African healthcare laws.

  • Respond to enquiries submitted via our website.

3. Sharing of Information

We may share your information only when necessary and lawful, including:

  • With medical professionals directly involved in your treatment.

  • With medical aid schemes for billing purposes.

  • When required by law or court order.
    We will never sell your personal information to third parties.

4. Data Storage & Security

Your personal data is securely stored in compliance with South African healthcare regulations. We take appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

5. Website & Cookies

Our website may collect standard browsing information (such as IP addresses and usage data) for analytics purposes. Cookies may be used to improve website functionality. You can adjust your browser settings to disable cookies if preferred.

6. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information.

  • Correct or update your personal details.

  • Request that we delete personal data when no longer required by law.

7. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us:
📧 info@gardenroutehandsurgeon.co.za
📞 (044) 050 1352